BNA HOTELS LLC

Front Desk Agent

Sun, 04 Oct 2026 13:58:34 +0000

Full job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with management personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Prep Cook/Cook

Tue, 29 Sep 2026 23:21:52 +0000

Key Responsibilities:

Set up, operate, maintain, and break down assigned workstation in accordance with performance standards
Prepare food items and meals by accurately following recipes, instructions, and guidelines
Maintain a clean, organized, and sanitary work area, ensuring all equipment is properly cleaned and cared for
Comply with all state and local health and food safety regulations
Perform additional duties as assigned to support overall kitchen operations

Qualifications & Core Competencies:

Minimum of one (1) year of experience in a culinary or food service role
Knowledge of basic culinary fundamentals and familiarity with all line positions
Ability to work a flexible schedule, including nights, weekends, and holidays
Strong attention to detail and commitment to quality and safety standards
Team-oriented with a positive attitude and willingness to assist where needed
Have required food certification i.e. serve safe

Physical Demands & Work Environment:

Ability to stand for extended periods and perform physical activities such as walking, climbing stairs, balancing, stooping, kneeling, crouching, bending, stretching, twisting, and reaching
Capable of pushing, pulling, or lifting up to 50 pounds
Comfortable performing continuous repetitive motions
Must be able to work in environments that may be hot, humid, and noisy

Shuttle Driver/Houseperson

Tue, 29 Sep 2026 23:08:01 +0000

Job Overview

The shuttle van driver is responsible for providing safe and efficient transportation for hotel guests, staff, or clients to and from the Nashville Airport. They create a positive and welcoming experience for passengers while adhering to traffic rules and maintaining the shuttle van in good condition. During non drive time, assist with houseperson duties to maintain cleanliness of hotel lobby, fitness center, pool, parking lot and restrooms

Transportation:

Safely operate the hotel's shuttle van to transport passengers to and from the airports.
Follow designated routes and schedules to ensure timely pickups and drop-offs.

Guest Satisfaction:

Greet passengers with a friendly and professional demeanor, offering assistance with luggage and ensuring a pleasant journey.
Address passenger inquiries, provide information about the hotel and local area, and offer recommendations if requested.

Safety and Compliance:

Adhere to all traffic regulations and safety protocols to ensure the safety of passengers and fellow road users.
Maintain a clean driving record and demonstrate safe driving practices at all times.

Vehicle Maintenance:

Conduct regular pre-trip inspections of the shuttle van to ensure it is in proper working condition.
Report any maintenance or repair needs to the appropriate department and ensure routine maintenance tasks are scheduled and completed.
Keep the shuttle van clean and presentable both inside and outside, ensuring a comfortable and inviting environment for passengers.

Communication:

Maintain clear and professional communication with passengers, fellow drivers, and hotel staff.
Relay relevant information, such as delays or changes to the schedule, to passengers and the hotel team.

Record Keeping:

Keep accurate records of passenger trips, mileage, and any incidents that occur during transportation.
Complete necessary paperwork or digital documentation related to transportation services.

Skills and Requirements:

Valid driver's license and a clean driving record.
Previous experience as a driver, preferably in a customer service-oriented role.
Knowledge of local roads, routes, and traffic patterns.
Excellent interpersonal skills to interact with guests.
Physical fitness and the ability to lift luggage if necessary.
Basic understanding of vehicle maintenance and troubleshooting.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Working Conditions & Physical Effort:

Physical work is a primary part of job and it is performed outside and operating a motor vehicle. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak and write. The job requires close and distance vision with or without corrective lenses. This position is required to operate a motor vehicle.

Housekeeper

Wed, 21 Oct 2026 12:21:47 +0000

Full job description

To maintain a clean and appealing guest room according to policy standards.

1. Change bed linen daily.

2. Vacuum carpeting.

3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).

4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).

5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.

6. Make sure that the standard room set-up is complied with.

7. Report immediately all damage found in a room.

8. Report immediately all missing items in room. Report immediately personal guest items found in vacant rooms.

9. Notify Executive Housekeeper of all rollaways or cribs in rooms for pick-up and storage.

10. Take responsibility for pass key and make sure it is turned in daily.

11. Turn in immediately all "lost and found" items to Executive Housekeeper.

12. Report immediately to the Executive Housekeeper:

No luggage
No service needed
Sleep outs
Extra guests
Anything unusual

13. Shut off all lights, TVs and air conditioners when leaving room.

14. Assist housekeeper in any additional cleaning chores she may assign.

15. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Front Office Supervisor-PM Shift

Wed, 21 Oct 2026 12:18:18 +0000

Job Description

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

Supervise front desk staff and ensure that they are providing excellent customer service.
Train new front desk staff and provide ongoing training to existing staff.
Manage guest check-in and check-out processes.
Resolve guest complaints and issues in a timely and professional manner.
Ensure that all front desk procedures are followed and that all guest information is kept confidential.
Coordinate with other hotel departments to ensure that guest needs are met.
Assist with room reservations and cancellations.
Prepare daily reports and communicate with hotel management.
Maintain a clean and organized front desk area.

Requirements:

High school diploma or equivalent
Previous experience in a hotel front desk or customer service role
Strong leadership and communication skills
Ability to multitask and work in a fast-paced environment.
Excellent problem-solving skills
Proficient in Microsoft Office and hotel management software
Flexible schedule, including weekends and holidays.